Vendor accountability
Who delivers the pilot.
NextGen Wellness publishes no customer outcome as proof. A partner evaluating a bounded pilot is therefore assessing the people accountable for delivery. This page answers that directly, including the parts that do not favor us.
Reviewed 2026-08-04. Continuity commitments cite the pilot agreement by section; nothing here is offered that the agreement does not carry.
Who is accountable, and for what
- 01
Who runs the pilot
Chad Smith, Founder, is accountable for delivery of the pilot.
He is also the person you meet in the fit conversation. There is no handoff from a salesperson to an implementation team you have not met, because there is no separate implementation team.
- 02
Relevant background
He built the system being piloted: the scoring model, the 275 behavioral drivers, the dimension weighting, and the Day-30 Acceptance Package format. That work is inspectable on this site rather than asserted here.
Credentials: NASM Personal Trainer Certificate (PTC) — this is the certificate program, not the NCCA-accredited Certified Personal Trainer (CPT), and it is named precisely here for that reason.
No senior-living operating experience is claimed. If direct operating time in a care setting is a requirement for your evaluation, this is a gap, and the pilot structure is designed so you can test the system without relying on it.
- 03
The company
NextGen Wellness LLC, an Arizona limited liability company.
"NextGen Wellness" is the trading name used across this site.
- 04
Continuity
Delivery depends on one accountable person. That is a real key-person risk and it is stated here rather than left for you to discover.
What the signed agreement actually carries, and nothing beyond it: if you reject the Day-30 package for a material failure to meet the SOW criteria, NextGen has five business days to cure; if NextGen fails to cure a failure within its control, you may terminate and receive a refund of all pilot fees paid, and that refund is the exclusive contractual remedy for a Day-30 delivery failure (Pilot Services Agreement §5.3).
Either party may terminate for an uncured material breach after 10 days' written notice, or for convenience on 14 days' notice (§6.2). On termination your access ends except for an agreed export period, and data return and deletion follow the Data Addendum and, if active, the BAA (§6.4). During the pilot you may request a machine-readable export of your data and final reports (Data Addendum §9.1).
There is no bench, no named substitute delivery lead, and no escrow arrangement. Those would be commitments the agreement does not contain, so they are not offered here.
What is claimed, and what is not, is on the evidence status page.
What is publishable, what remains illustrative, and what is not yet publishable.